Does PoolDesk book classes for parents?
No. Bookings stay in your own system. PoolDesk recommends the right level and sends the parent your booking link, whether that is iClassPro, Swim Central or any other URL.
How does it know which level to recommend?
You add your levels and the rules for each one, such as age and ability. PoolDesk asks the parent about their child, matches the answers to your rules and asks a follow-up question when it isn’t sure.
What happens when it can’t answer a question?
In web chat, PoolDesk asks for the parent’s name and best number, then emails those details and the conversation to your school straight away. Phone calls are saved with the caller’s number and transcript in your dashboard. Your team follows up from there.
Will it get everything right?
It answers from the knowledge base you write, so it is only as good as what you put in. Like any AI it can make mistakes. Your reports show the top questions and every conversation, so you can spot gaps and fix them in minutes.
Which phone number do parents call?
Your school’s own number. During set-up we help you route calls to PoolDesk. After each call it saves the caller’s number and the transcript in your dashboard, and can text the parent your booking link.
How do I add the chat to my website?
Paste one line of code into your site. You choose the colours, logo, greeting and which side of the page it sits on.
How long does set-up take?
Most swim schools are live within a week. Your account is ready in a few minutes, and the knowledge base, levels, booking links and website chat are self-serve in the set-up wizard. We set up the phone line with you.
Do you support schools with more than one centre?
Yes. Each centre has its own details and booking links, and reports break results down by centre. Each centre after the first is $99.99 + GST a month on any plan.
What about Facebook Messenger, Instagram and WhatsApp?
They are coming soon. Phone and website chat are available today.
Is there a free trial?
Yes. Every plan starts with a 14-day free trial, no credit card required. There is no setup fee.
Do prices include GST?
All prices are in Australian dollars, plus GST.
Can I change plans or cancel?
Yes. You can change or cancel your plan at any time from your dashboard.
Does PoolDesk replace my front desk team?
No. It takes the repeat questions and the after-hours enquiries, so your team can focus on the families in front of them.
How do you handle personal information?
We handle personal information under Australian privacy law. Read the full details in our privacy policy, or email privacy@pooldesk.net.
Close the desk. Keep the enquiries.
Set up your knowledge base, connect your phone and website chat, and let PoolDesk answer the next one.